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Service Call PlusTM
Productivity Systems for your Service & Warranty Division
| | | Customer Installed Equipment Profile |
| | | Product Warranty Management. |
| | | Equipment Parts Management. |
| | | Service Job Order Management. |
| | | Service Call Dispatching, Invoicing and Billing. |
| | | Marketing Intelligence on Services & Warranty. |
| | | Service Level Reporting for customers & management. |
| Special Features |
A web-based platform accessible anywhere 24 x 7.
Ability to handle big chain account customers with thousands of stores.
Ability to create multi-level sub-orders on Service Job Orders with flexible separate or consolidated billing.
Automatically classify, prioritize, assign and dispatch technicians for service calls.
Marketing Intelligence such as Warranty renewal notifications.
Special service level reports for renewing annual service contracts.
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| Proven Result |
In 2006, the Service Call Plus was customized and implemented in a market leader of Food Equipment Supplies in the Greater China region. They supply kitchen equipment to major fast food chains such as McDonald, Kentucky Fried Chicken, 7-11, etc. Within the first year of implementation, they realized:
A streamlined workflow across their service and warranty division.
Service calls were handled more efficiently and effectively.
With the same number of technicians, the division is able to handle 20% more service job orders because of an improved job dispatch system.
An additional revenue on service of $2.5M was realized.
A better customer satisfaction level because of the reduced lead time.
Service Performance statistics was made available for the purpose of service contract renewals.
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